FAQ
General Questions
What is SevenBears?
SevenBears is a premier custom shoe store where you can design and personalize your own shoes. Whether you’re looking for a unique pair of sneakers, dress shoes, or any other footwear, we provide the tools and expertise to bring your vision to life.
Where are you located?
We are based in Austin, Texas, but we offer online design tools and worldwide shipping to cater to customers everywhere.
What types of shoes can I customize?
You can customize a wide range of shoes, including sneakers, dress shoes, boots, sandals, and more. Our collection includes various styles and brands to suit every taste.
Orders and Shipping
How long does it take to receive my custom shoes?
The production time for custom shoes is typically 2-4 weeks. Shipping time depends on your location and chosen shipping method. We will provide an estimated delivery date at checkout.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary based on the destination.
Can I track my order?
Yes, once your order has been shipped, we will send you a tracking number so you can monitor the delivery status.
Payments and Returns
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Can I return or exchange my custom shoes?
Since each pair of shoes is custom-made, we do not offer returns or exchanges unless there is a defect or error on our part. Please ensure that your design and size selection are accurate before placing your order.
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team within 7 days of receiving your shoes. We will work with you to resolve any problems promptly.